Terms of Service

Effective Date: April 30, 2025
Website: www.cloutrr.com
Contact Email: hey.cloutrr@gmail.com

These Terms of Service (“Terms”) constitute a legally binding agreement between you (the “Client,” “you,” or “your”) and Cloutrr Digital Marketing Agency (“Cloutrr,” “we,” “us,” or “our”) regarding your access to and use of our website and digital marketing services. By using our website or engaging with our services, you agree to be bound by these Terms.


1. About Cloutrr

Cloutrr is a performance-focused digital marketing agency based in India, offering specialized services such as paid advertising (Meta, Google, TikTok), lead generation, web design, content creation, branding, and marketing automation. We work primarily with startups, healthcare providers, clinics, franchises, and D2C brands.


2. Eligibility

By using our website or services, you represent that:

  • You are at least 18 years old;
  • You have the authority to enter into a binding agreement on behalf of your business or entity;
  • All information provided by you is accurate and complete.

If you do not meet these conditions or do not agree to the Terms, you must not use our services.


3. Services Provided

Our core services include:

  • Paid Media Campaigns (Meta Ads, Google Ads, TikTok Ads, LinkedIn Ads)
  • Social Media Strategy & Content Execution
  • Website Development and CRO Optimization
  • Lead Generation Campaigns
  • Funnel Building and Marketing Automation
  • Branding, Creative Design & Copywriting

Each service engagement is governed by a custom proposal, quotation, or contract mutually agreed upon by Cloutrr and the client. These documents outline scope, timelines, pricing, and deliverables.


4. Client Responsibilities

To ensure effective service delivery, clients must:

  • Provide accurate and updated business information
  • Grant timely access to necessary platforms such as:
    • Meta Business Manager / Ad Accounts
    • Google Ads / Analytics / Tag Manager
    • TikTok Ads Manager (if applicable)
    • Website Admin/CMS access
    • CRM tools or email platforms (if applicable)
  • Respond to feedback or content approval requests within agreed timelines
  • Follow all applicable laws and platform terms (Meta, Google, etc.)

Failure to provide required assets or approvals in a timely manner may delay deliverables and affect performance outcomes.


5. Intellectual Property Rights

  • All original content created by Cloutrr (designs, ads, website layouts, copy, etc.) remains the property of Cloutrr until full payment is made.
  • Upon payment, you are granted a non-exclusive, non-transferable license to use the materials solely for your business use.
  • You may not resell, modify, or reuse any materials for other businesses or third-party use without written consent.

Third-party tools, stock assets, or fonts used may be governed by their respective licenses.


6. Payment Terms

  • All pricing and payment terms are communicated upfront in proposals or contracts.
  • Payments are due as per the agreed schedule, typically monthly or milestone-based.
  • We reserve the right to pause ongoing work if payment is overdue beyond 10 days from the invoice date.
  • No refunds are issued for services already rendered or ad budgets already spent.

For long-term retainers, services may auto-renew monthly unless canceled with prior written notice (see Termination).


7. Confidentiality & Data Security

Cloutrr will maintain the confidentiality of all sensitive information, strategies, business data, and login credentials shared by the client. We take appropriate steps to secure client data using:

  • Encrypted storage
  • Access-controlled platforms
  • Internal non-disclosure protocols

We do not share or disclose any client data or campaign insights with third parties unless authorized by the client or legally required.


8. Use of Advertising Platforms

Cloutrr works in compliance with major advertising platforms (Meta, Google, TikTok, WhatsApp Business API). While we follow all best practices, we cannot guarantee platform-related outcomes such as:

  • Account bans or ad disapprovals
  • Platform bugs or downtime
  • Changes in ad policies or performance fluctuations due to algorithm shifts

Clients are expected to maintain compliance with each platform’s advertising policies, and Cloutrr cannot be held liable for any account restrictions that arise from historical activity or policy violations.


9. Performance Disclaimer

We strive to achieve the best outcomes based on experience, data, and ongoing optimization. However, digital marketing results can be influenced by factors outside our control, such as:

  • Market trends
  • Competitor activity
  • Budget constraints
  • Product-market fit

Therefore, no specific ROI, lead volume, or sales figures are guaranteed unless explicitly stated in writing.


10. Termination of Services

Either party may terminate the engagement with at least 7 days’ written notice. Grounds for immediate termination by Cloutrr include:

  • Repeated payment defaults
  • Unprofessional or unethical behavior
  • Use of services for illegal, misleading, or harmful purposes

Upon termination:

  • All access credentials must be revoked or returned
  • Outstanding payments are due immediately
  • All data and assets will be transferred or archived, as per mutual agreement

11. Limitation of Liability

To the fullest extent permitted by law, Cloutrr shall not be liable for any indirect, incidental, or consequential damages, including loss of revenue, profits, business interruption, or data loss, even if advised of the possibility.

Our total liability shall not exceed the total amount paid to us in the past 60 days prior to the claim.


12. Modifications to Terms

Cloutrr reserves the right to update or modify these Terms at any time without prior notice. The most recent version will always be available at www.cloutrr.com. Continued use of our services after changes are posted constitutes your acceptance.


13. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any disputes arising from or related to these Terms or our services shall be subject to the exclusive jurisdiction of the courts located in Delhi, India.


14. Contact Us

For any questions about these Terms or our services, please contact: